State DMV adds new examiners to help improve service

State DMV adds new examiners to help improve service

10:24am Jun 03, 2022
KERI BROWN/WFDD

The North Carolina Division of Motor Vehicles is adding 52 new driver's license examiners in an effort to improve customer service. 

The examiners will be added to the state’s 35 DMV offices in advance of the summer peak season. The new employees graduated Thursday from the DMV’s Basic Examiner Training Schools and will start work on Monday. 

In the Triad, three examiners will be assigned to Winston-Salem offices, with other graduates heading to High Point and Lexington.

Examiners are tasked with taking applications for permits, licenses, and ID cards, as well as conducting road tests for new drivers. According to a news release, the department is using modernized systems that create counterfeit-proof documents that help protect against identity theft.

The DMV has been working to improve customer service in other ways, including offering express lines along with extended and Saturday office hours, as well as employing representatives to assist people waiting in line.

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