Forsyth and Davie counties are holding virtual events to learn more about a new behavioral health provider for some of its most vulnerable residents.

Both counties had asked the state for permission to disengage from Cardinal Innovations and realign with Partners Health Management. North Carolina Department of Health and Human Services Secretary Dr. Mandy Cohen recently approved their requests.

Forsyth County officials say they had a list of complaints about Cardinal, including problems placing children into social services, and with transitions of care after emergency room visits and hospitalizations. The company responded that it had worked with the county and made improvements.

Partners Health Management will officially oversee services for both counties beginning November 1. It will serve individuals who receive Medicaid or state-funded services for intellectual or developmental disabilities, mental health or substance use disorders. 

Forsyth County Deputy Manager Shontell Robinson says the county is working closely with Partners to help ensure a smooth transition, which came sooner than expected.

“Because of the expedited date, we really are focusing on continuity of care for the members, making sure no one falls through the cracks and ensuring that providers are paid," says Robinson. "And then after, we will really start working on a lot of our wish items, adding and enhancing other services for the community.”

Partners will hold virtual introduction events in both English and Spanish for residents in Forsyth and Davie counties over the next several weeks. The first is a community listening session on September 14.

Follow WFDD's Keri Brown on Twitter @kerib_news