Those on the eastern side of Forsyth County have been experiencing interruptions in water service since Wednesday morning.
Winston-Salem/Forsyth County Utilities Director Courtney Driver says a break took place Tuesday night on a critical water main that carries treated water from the Thomas Water Treatment Plant to the main distribution system.
It delivers water to customers throughout the eastern portion of Forsyth County, including downtown Winston-Salem, Kernersville and Walkertown. Driver says the damaged section of line has been isolated, with crews working continuously to make necessary repairs. Officials say the site poses challenges as it’s 40 feet below ground beneath a manmade pond. Pressure has improved in several areas. But residents in the affected region are still advised to boil water used for human consumption.
"When water pressures drop below acceptable levels, there is an increased risk that contaminants could enter the distribution system," Driver says. "Customers in the affected area should boil water intended for human consumption. So this includes drinking, cooking, brushing your teeth, or preparing food."
Driver says the advisory will remain in effect until repairs are complete and testing confirms that the water is safe to consume. Crews are still investigating the cause of the failure.
The city of Winston-Salem has released an interactive Water Boil Advisory map. Residents can type in their address to see if it falls in the areas affected.
On Thursday, beginning at 10 a.m., bottled water will be distributed at the following locations while supplies last:
- Griffith Elementary School
- Kennedy High School
- Kernersville Elementary School
- Walkertown High School
- Forsyth County Sheriff's Office