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Server Failure Shuts Down High Point's 911 For Two Hours

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High Point's 911 emergency call system was unavailable for more than two hours Wednesday.

It was a computer server failure that led to the shutdown just before 8.a.m., says Ellis Frazier, the city's interim 911 manager. Frazier says it's a scenario that hasn't happened in at least 25 years in High Point, if ever. 

To anyone who called during the downtime, it would seem like the phone was ringing but no one was picking up. 

But when they hung up, the system would alert dispatchers that a 911 call had been abandoned, just as they do whenever there's a sudden emergency call hang-up.

At that point, Frazier says, the caller got a return call from dispatchers to determine the nature of their emergency.

City of High Point officials also distributed non-emergency numbers for fire and police, as well as EMS providers for medical calls. 

Technicians restored the service around 10:30.

Paul Garber is a Winston-Salem native and an award-winning reporter who began his journalism career with an internship at The High Point Enterprise in 1993. He has previously worked at The Augusta (Ga.) Chronicle, The St. Louis Post-Dispatch, The News and Record of Greensboro and the Winston-Salem Journal, where he was the newspaper's first full-time multimedia reporter. He won the statewide Media and the Law award in 2000 and has also been recognized for his business, investigative and multimedia reporting. Paul earned a BA from Wake Forest University and has a Master's of Liberal Arts degree from Johns Hopkins University and a Master's of Journalism and Mass Communication from the University of North Carolina at Chapel Hill. He lives in Lewisville.

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