Business

Customers of Southwest question their loyalty after massive flight delays

7:39am December 29, 2022

by Stacey Vanek Smith

The botched response by Southwest Airlines to a major winter storm triggered a public relations disaster, and a potentially significant hit to the company's bottom line.

Queue Listen Now

Travelers wait next to their luggage near the Southwest Airlines baggage claim area at the Nashville International Airport after the airline canceled thousands of flights in Nashville, Tenn., on Tuesday.

National

Southwest cancels another 4,800 flights as its reduced schedule continues

1:27pm December 28, 2022

by Emily Olson

The airline's CEO says the company is hoping to be "back on track before next week." But until then, it's continuing on a reduced schedule.

Nothing this year brought home the dangers in private ownership of major social media platforms more than the capricious, often-destructive and regularly unpredictable actions of Twitter CEO Elon Musk. He is pictured above at Tesla's "Gigafactory" in Germany on March 22, 2022.

Arts

Six ways media took a big step backward in 2022

11:49am December 28, 2022

by Eric Deggans

Elon Musk caused Twitter chaos, the streaming industry hit adolescence, late night TV lost its footing, there were lots of layoffs and some dispiriting indications of compassion fatigue.

Farm laborers working with an H-2A visa harvest romaine lettuce on a machine with heavy plastic dividers that separate workers from each other on April 27, 2020, in Greenfield, Calif.

Farmworkers brace for more time in the shadows after latest effort fails in Congress

11:48am December 28, 2022

by Ximena Bustillo

A legalization path for farmworkers failed to pass this month and faces an even steeper climb in a Republican-controlled House in the next Congress.

Morning news brief

7:34am December 28, 2022

Southwest Airlines tries to recover from operational meltdown. Supreme Court allows Title 42 border restrictions to continue. Republicans plan to probe environmental, social and governance investing.

Queue Listen Now

National

Southwest Airlines cancels thousands of flights as operational meltdown cascades

7:23am December 28, 2022

NPR's Leila Fadel speaks with aviation reporter Kyle Arnold of The Dallas Morning News about the impact from thousands of flight cancellations by Southwest Airlines.

Queue Listen Now

National

Pilots union at Southwest blames longstanding problems for flight disruptions

7:23am December 28, 2022

NPR's Leila Fadel talks to Casey Murray, president of the Southwest Airlines Pilots Association, about the thousands of flight cancellations that have led to massive travel nightmares.

Queue Listen Now

Roughly 50 customers became stranded at a Walmart in Ontario, Canada

6:30am December 28, 2022

After a weekend snowstorm created dangerous road conditions, employees entertained their guests by pulling games off the shelves, pumping up air mattresses and setting up a buffet with the deli food.

Politics & Government

House GOP likely to begin inquiries into environmental, social and governance issues

5:05am December 28, 2022

Republicans plan to use their majority in the House to probe environmental, social and governance investing, which are at the center of a debate over how businesses should respond to climate change.

Tipflation: Why you're not alone if you're being asked to tip more often

5:06am December 27, 2022

Digital kiosks and a shaky economy have fueled an explosion in tipping, according to Dipayan Biswas, a marketing professor at the University of South Florida.