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The December 26 incident shut down the city's online utility bill pay system and CityLink phone service.
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The incident is being investigated by multiple agencies including the FBI and the North Carolina Joint Cybersecurity Task Force.
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State officials are urging residents to stay safe online, with Governor Roy Cooper proclaiming October as Cybersecurity Awareness Month. The governor released a statement noting that advances in digital technology have opened the door to more sophisticated cyber threats, and he’s urging users to make “smart decisions” online.