Updated February 11, 2023 at 9:47 AM ET

JINDERIS, Syria — Mohammed Juma sleeps on the heap of rubble that crushed his family as he survived. In the freezing nights, the 20-year-old and others in this town — still dazed and in shock — burn possessions found in the debris for heat.

For five days they've been waiting for help. None has come.

In neighboring Turkey, roads are gridlocked by the trucks that bring everything from excavators, to food and blankets and medicines into the earthquake disaster zone. Thousands of tons of aid has poured in from countries around the world. The arrival of special equipment to detect those still trapped under the rubble means that — days after the earthquake — lives are still being saved.

By contrast, across the border in the northwest of Syria, residents of the town of Jinderis heard the screams of those trapped under the rubble but, without the right machinery and equipment, were powerless to save them.

Now, the voices have fallen silent.

"We don't understand. Why are we alone?" asked Mahmoud Hafar, the mayor of Jinderis.

On a rare visit to this rebel-held enclave of a country broken and isolated by more than a decade of civil war, NPR saw no international crews of rescuers; no trucks loaded with machinery or medical aid; no streams of ambulances to save the wounded. The border crossing into Syria was empty and silent.

Mohammed Juma said his wife, Alia, and his two children — 20-month old Ali and 6-month old Hussein — were alive after their home collapsed on top of them. Juma and his neighbors pulled at the shattered concrete for hours until their hands bled, but the effort was futile.

Now the Syrian civil defense teams are using the few excavators they do have to recover the dead. On Friday morning in Jinderis, at least 850 bodies had been pulled from the rubble. Zakaria Tabakh, 26, remembers cuddling his son, 2-year-old Abdulhadi, to sleep and laying him in his bed, where he was killed by the falling debris. Tabakh's wife died in the bed beside him. He said that few friends were able to come to the burial because they were too busy burying their own loved ones.

At one site, excavators lifted huge chunks of concrete and twisted iron bars, in search for a 13-year-old boy. Hundreds more people are missing.

The earthquake is only the latest cruelty to befall the people of this region.

Many of the 4.6 million residents had fled here from other parts of the country, searching for safety from the barrel bombs and airstrikes of the Syrian regime and its ally, Russia.

After years of war, they've been left with nothing. Tens of thousands now live with almost no access to basic services in makeshift tents set up in the olive groves where the mud clogs and weighs down the legs of children playing outside.

Even before this earthquake, the United Nations said 4.1 million people were in need of humanitarian aid. The Syrian regime considers bringing aid to these opposition-held areas across the border from Turkey a violation of its sovereignty. The government, along with its allies Russia and China, have repeatedly vetoed votes at the U.N. Security Council to maintain more aid routes into Syria from Turkey.

Aid convoys are allowed only through one border point, Bab al-Hawa. But the roads between the U.N. supply hub in Turkey and this border point were damaged in the earthquake, so for several days other, open, border crossings with Syria remained unused and no aid came.

Less than one hour's drive from one of the open border crossings, the town of Sawran now has no running water. On one side of the main street is the destroyed home of the Turki family, where nine people, including five children died. Across the road a family of seven were killed. Neighbors said they had moved to Sawran after fleeing their home in Khan Sheikhoun, where in 2017 the Syrian government attacked the population with the nerve agent Sarin, killing 89 people.

"The world left us to our own destiny facing the criminal Bashar al-Assad. But this is a natural disaster," said Ibahim Bakkour, a local council member. "There's no political argument here; it's a humanitarian situation and we need help."

Copyright 2023 NPR. To see more, visit https://www.npr.org.

Transcript

SCOTT SIMON, HOST:

The earthquake in Turkey and Syria has left more than 25,000 people dead and wounded tens of thousands. Aid has been flowing into Turkey, but in northern Syria, residents say they've received almost nothing.

UNIDENTIFIED PERSON #1: Well, from the first day, where is the world?

UNIDENTIFIED PERSON #2: Where is the world? Why (inaudible)...

UNIDENTIFIED PERSON #1: Why we are alone? Why we are alone?

UNIDENTIFIED PERSON #2: ...(Inaudible) people are suffering?

UNIDENTIFIED PERSON #1: All people are alone.

SIMON: Where is the world? Why are we alone? - that resident asked. This is an area of Syria held by opponents of the Syrian regime. And the Syrian government has tried to block U.N. aid routes in there for years. NPR's Ruth Sherlock was granted rare access yesterday.

Ruth, thanks for being with us.

RUTH SHERLOCK, BYLINE: Thank you.

SIMON: What were you able to see?

SHERLOCK: Well, we visited the town of Jindires. And, Scott, there, we just found scenes of utter devastation. There's whole neighborhoods collapsed. And, you know, this is a fairly small place, but the mayor told me that 850 bodies so far have been pulled from the rubble, and hundreds more are missing. I spoke to one man who lost his wife and his 2-year-old child, but he said almost no friends could come to the burial because everyone is trying to bury their loved ones. We're told that there are 26 children who are now orphans. And in this country, the civil war and the earthquake are all mixed together. In one building, a whole family died that had fled to here after surviving a chemical weapons attack by the Syrian regime in another city.

SIMON: Are these people receiving any kind of help?

SHERLOCK: Almost nothing. So by comparison, here in Turkey, I've been moving around on these roads that are gridlocked by trucks that are bringing in aid to the devastated areas. And there's thousands of tons of help that's poured in from around the world. But at the border crossing in Syria yesterday, it was silent and empty. And Syrians we met say hundreds of lives could have been saved with more help. Mohamed Juma lost his wife and two children, a 20-month-old little boy called Ali and 6-month-old Hussein. And I met him as he stood on the rubble of his home where they died.

MOHAMED JUMA: (Non-English language spoken).

SHERLOCK: He's talking here about the moments that they tried to flee. He says his family was alive under the rubble at first, but that the town just didn't have the equipment to get them out. People told us, you know, all over the town they heard screams for days of those trapped, but they were powerless to help them. Now the mayor of Jindires says they need shelters for 3,900 families. And they have so few supplies that he's seen people fighting each other over drinking water.

SIMON: Ruth, is there a prospect for more aid getting in?

SHERLOCK: Well, over the years, the United Nations has kept open this one route for aid supplies from Turkey. And Syria says that sending aid to rebel-held areas from Turkey is a violation of its sovereignty. So even maintaining this one route open requires a vote at the U.N. Security Council, periodically. Some say the U.N. could act on its own, but that might set a precedent, with rules loosening on violating sovereignty in other countries. But the thing is, the situation now in Syria is so desperate, and this earthquake has really shown the dangers of limiting aid in this way. So there's real pressure now for this to change.

SIMON: NPR's Ruth Sherlock in southern Turkey.

Thank you so much.

SHERLOCK: Thank you. Transcript provided by NPR, Copyright NPR.

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