You see something happen each time you end up on Lamour Rogers' Washington, D.C., Metrorail train.

As Rogers' voice booms over the public address system, people look up from their phones and newspapers left behind by someone else. They make eye contact. They smile at each other.

NPR's Renita Jablonski met with Rogers to find out what is so special about his voice and where his enthusiasm comes from day in and day out.

"It comes from my soul," Rogers laughs. "Because in my soul, you know, it's like in my soul to make people happy, you know. Like, I think I'm a happy person. My name means 'to love.' "

The Washington City Paper named Rogers best train operator last year. He says people stop him all the time.

"They'll wait for me if I'm coming down the platform, and they'll say, 'I was having a bad day and heard your voice,' " Rogers says. "I'm always happy to hear that."

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Now we're going to meet the man behind a voice that moves people through the nation's capital and often moves them to laugh or at least pay attention. He's a train operator for the subway system here known as the metro.

LAMOUR ROGERS: Eastern Market.

CORNISH: NPR's Renita Jablonski is one of his fans. She recorded that announcement on her iPhone two years ago during a ride home. Baby pictures eventually crowded her phone's memory, but she hasn't been able to delete that audio file, not until she could say a proper thank you.

ROGERS: Blue line train to Largo Town Center.

RENITA JABLONSKI, BYLINE: Sometimes, he's more over-the-top than other days, but he's always smooth, always helpful, reminding you that the trains have...

ROGERS: More than one door.

JABLONSKI: And you see something happen each time you end up on his train. People look up from their phones, from newspapers left behind by someone else. They make eye contact. They smile at each other. I had to know who this guy is who can do this, where that enthusiasm day in and day out comes from.

ROGERS: It comes from my soul.


ROGERS: Because in my soul, you know, it's, like, my soul to make people happy, you know? Like, I think I'm a happy person. My name - it means to love.

JABLONSKI: Lamour Rogers.

ROGERS: So you know, try to brighten someone's day. Say good morning; good night. So it's just me.

JABLONSKI: He can hardly keep still, snapping his fingers, clapping, moving around as we talk, almost like he's dancing. He beams in person the way his voice beams over the crunchy speakers of the train cars.

ROGERS: Customers in large groups with the luggage, just like you wouldn't block the aisles of the plane with your luggage, please do not block the aisle of this train with your luggage. Sorry we don't have any overhead storage compartments.

JABLONSKI: I'm not the first to seek him out. A weekly here called the Washington City Paper named him best train operator last year. He says people stop him all the time.

ROGERS: They'll wait for me if I'm coming down the platform, and they'll say, you know, I was having a bad day. You know, I heard your voice. I'm always happy to hear that.

ARIEL SMITH: He likes his job. You can tell he enjoys his job (laughter).

JABLONSKI: Ariel Smith is experiencing Rogers' announcements for the first time. Ben Bennett is a daily rider sitting nearby.

BEN BENNETT: Actually, I look forward to hearing what he has to say every day, you know, and seeing other people's reaction.

ROGERS: I feel like I'm a professional.


ROGERS: But I just add a little something to my professionalism.

JABLONSKI: Lamour Rogers has been with the Washington Metropolitan Area Transit Authority for almost 10 years. Home is...

ROGERS: Buffalo, N.Y.

JABLONSKI: Where he says his dad was his biggest influence on his appreciation for all types of people and that voice.

ROGERS: Customers on the platform, please do not let your electronic devices distract you from boarding the train safely. Thank you for not being distracted.

I think I sound like my father a lot. He's a little sarcastic in certain things, used to work at a health food store. The people he brought around, you know - they were, like, vegetarians, and some would play guitars. So you know, they were, like, hippies back in the day - '70s. You know, I come from that era - '70s, '80s.

JABLONSKI: Which may explain why he felt compelled to sing on the train the day Michael Jackson died in 2009, which compelled Metro riders to take out their phones and record the performance. Listen carefully for "You're Not Alone."


ROGERS: (Singing) You're not alone.


ROGERS: Michael Jackson (unintelligible).

JABLONSKI: I am not alone in my appreciation of Lamour Rogers.

ROGERS: I don't consider it being entertaining. I'm just trying to do my job the best way I can.

JABLONSKI: Come on. It's entertaining. And oh, this kills me. The time to enjoy that baritone is limited. The Metro trains are being upgraded over the next few years, and they will have digital automated announcements.

ROGERS: I'm going to be hurt.

JABLONSKI: He's living in the moment, though.

ROGERS: I'm thankful every day I work. I mean, every day I get up, I'm thankful to be alive.

The next station is Potomac Avenue.

JABLONSKI: Anyone who ends up on his Orange or Blue Line trains knows it.

ROGERS: Once again, customers, there are trains ahead of us, so if we stop in between stations, you know why.

JABLONSKI: Thanks, Lamour. Renita Jablonski, NPR News, Washington.


MICHAEL JACKSON: (Singing) Another day has gone. I'm still all alone. How could this be? Transcript provided by NPR, Copyright NPR.

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