Paul and Sheena Wain were on their way to the Maldives for vacation — but when they tried to check in for their flight in Manchester, England, the airline turned them down, saying their 14-year-old daughter Grace appeared pale, maybe sick.

In fact, Grace is red-haired and fair-skinned.

"We live in Scotland," her dad said. "That's just the way she is."

Grace was finally allowed to board after the family got a note from her doctor.

Then another indignity: The airline lost their luggage.

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Transcript

DAVID GREENE, HOST:

Good morning. I'm David Greene. Paul and Sheena Wain were on their way to the Maldives for vacation, but when they tried to check in for their flight in Manchester, England, the airline turned them down saying that their 14-year-old daughter, Grace, appeared pale - maybe sick. In fact, Grace is red-haired, fair skinned. We live in Scotland, her dad said, that's just the way she is. Grace was finally allowed to board, after the family got a note from her doctor. Then another indignity? The airline lost the family's luggage. You're listening to MORNING EDITION. Transcript provided by NPR, Copyright NPR.

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